Privacy Policy

1. Introduction

Canada Global Experts operates this website to provide consultation services regarding Canadian immigration options. We are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you use our website, including:

• Full name
• Email address
• Phone number
• Any other information you choose to provide through our consultation forms

This information is collected through our web forms (powered by Kommo CRM) when you register for a consultation or submit an inquiry.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Browser type and version
• Operating system
• IP address
• Pages you visit and time spent on each page
• Referring website
• Device information
• Cookies and similar tracking technologies

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how you use our website
• Preference Cookies: Remember your preferences
• Marketing Cookies: Track your interactions for targeted content

You can control cookie settings through your browser settings. Note that disabling cookies may affect website functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide consultation services and assess your immigration eligibility
• To communicate with you about your consultation request
• To schedule and conduct consultations
• To improve and optimize our website and services
• To analyze website usage and trends
• To develop new features and services
• To comply with legal obligations
• To send promotional materials (with your consent)
• To prevent fraud and enhance security

4. Legal Basis for Processing (GDPR)

If you are located in the European Union or other jurisdictions with similar data protection laws, we process your information based on:

• Consent: You have explicitly consented to the processing
• Contract: Processing is necessary for providing consultation services
• Legal Obligation: We are required by law to process your information
• Legitimate Interests: We have legitimate interests in improving services and preventing fraud

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.

Your information is stored on secure servers. We use encryption, firewalls, and access controls to protect your data. Employees who have access to your information are bound by confidentiality obligations.

6. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who assist us (e.g., Kommo CRM for form processing, hosting providers, email services)
• CICC Authorized Agents: If you proceed with immigration services, we may share information with CICC-authorized immigration consultants
• Legal Requirements: When required by law or court order
• Business Transfer: In case of merger, acquisition, or sale of assets
• With Your Consent: We will share information only with your explicit permission

All third-party service providers are contractually obligated to use your information only as necessary to provide services and to maintain the confidentiality of your information.

7. Data Retention

We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this Privacy Policy. Generally:

• Consultation inquiry data is retained for 3 years unless you request deletion
• Communication records are retained in accordance with applicable laws
• Analytics data is typically retained for 12 months
• You may request deletion of your data at any time, subject to legal retention requirements

8. Your Rights

Depending on your location, you may have the following rights:

GDPR Rights (European Union)

• Right of Access: Request a copy of your personal information
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Obtain your data in a portable format
• Right to Object: Object to certain processing activities
• Right to Lodge a Complaint: File a complaint with your data protection authority

CCPA Rights (California)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of personal information sale or sharing
• Right to correct inaccurate personal information
• Right to limitation of use and disclosure

How to Exercise Your Rights

To exercise any of these rights, please contact us at info@canadaexperts.com. We will respond to your request within 30 days or as required by applicable law.

9. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information and terminate the child's access to the website. If you believe we have collected information from a child under 18, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites before providing personal information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you an email notification. Your continued use of the website following notification of changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: